Orders & fulfillmentUpdated 2026-06-01
Orders overview
Understand order statuses, payment statuses, and the orders table.
The orders section is your fulfillment command center — every sale, its payment state, and its shipment status in one filterable table.
Where to find it
Admin → Orders (/admin/orders). Requires the manage_orders permission. The sidebar shows a badge with new and action-needed order counts.
Order statuses
| Field | Type | Description |
|---|---|---|
| Pending | status | Order placed but not yet processed. |
| Processing | status | Order is being prepared for shipment. |
| Confirmed | status | Order confirmed and ready to dispatch to the courier. |
| Shipped | status | Order handed to the courier and in transit. |
| Delivered | status | Order delivered to the customer. |
| Cancelled | status | Order cancelled. Refunds are handled via your payment provider. |
Payment statuses
- Succeeded — payment captured successfully
- Pending — payment initiated but not yet confirmed
- Failed — payment was declined or failed
- Refunded — payment returned to the customer
The orders table
Columns include order number, customer, date, status pill, payment pill with method chip, and total. A filters toolbar provides search, status, and payment filters plus Create order and Export CSV actions. Click any row to open the order detail sheet.
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